RydNxt Terms & Conditions

For the purposes of these Terms:

"RydNxt", "we", "us" or "our"

means RydNxt LLP, the registered entity operating the RydNxt platform and providing the technology and booking interface.

"Platform"

means RydNxt.com, RydNxt mobile applications, websites, APIs, customer-support channels and other digital interfaces operated by or on behalf of RydNxt.

"User", "you" or "your"

means any person who accesses, browses, registers with or uses the Platform or books any service through RydNxt.

"Service Provider"

means an independent third party that provides the actual travel or accommodation service, including cab operators, drivers, vehicle owners, bike rental operators, hotels, accommodation providers and other travel partners.

"Booking"

means a reservation or confirmed request made through RydNxt for a Cab, Bike Rental, Hotel or other available service.

"Booking Confirmation"

means the confirmation issued by RydNxt or the relevant Service Provider containing details of a confirmed booking.

By using RydNxt, you confirm that:

1. You have read and understood these Terms;
2. You agree to comply with these Terms;
3. You will comply with applicable Indian laws and regulations;
4. Information provided by you is accurate and complete;
5. You have the legal capacity to enter into an agreement;
6. You will use the Platform only for lawful purposes.

These Terms should be read together with:

• RydNxt Privacy Policy;
• Cancellation and Refund Policy;
• Payment Terms;
• Service-specific terms;
• Booking confirmation;
• Any additional terms displayed during the booking process.

Where a particular service has additional terms, those terms will apply to that service in addition to these Terms.

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You must generally be 18 years of age or older to create an account or make bookings independently on RydNxt.

If a booking is made for another person, the person making the booking confirms that they have the necessary authority or permission to provide the information of the traveller, guest or rider.

Certain services may have additional age, identity, driving licence or eligibility requirements.

For example:

• A bike rental may require the user to meet the applicable minimum age requirement;
• A valid driving licence may be mandatory for self-drive bike rental;
• A hotel may have its own minimum age or check-in requirements;
• Certain accommodation or vehicle categories may have additional eligibility requirements.

RydNxt may refuse, cancel or restrict a booking where applicable eligibility requirements are not satisfied.

RydNxt operates a technology-enabled booking platform.

Unless specifically stated otherwise for a particular service, RydNxt does not itself operate every cab, bike or hotel listed on the Platform.

RydNxt may connect Users with independent Service Providers.

The actual service may therefore be provided by the relevant:

• Cab operator;
• Driver;
• Vehicle owner;
• Bike rental partner;
• Hotel;
• Accommodation provider; or
• Other Service Provider.

The contract for the actual service may be between the User and the relevant Service Provider, subject to the applicable booking terms.

RydNxt's role may include facilitating:

• Search;
• Availability;
• Booking;
• Payment;
• Communication;
• Customer support;
• Booking management; and
• Coordination between User and Service Provider.

Information displayed on RydNxt may include information supplied by Service Providers.

This may include:

• Vehicle photographs;
• Vehicle category;
• Vehicle specifications;
• Amenities;
• Hotel photographs;
• Room details;
• Hotel facilities;
• Location;
• Pricing;
• Availability;
• Cancellation rules;
• Rental conditions;
• Other service information.

RydNxt makes reasonable efforts to display accurate information but does not guarantee that every Service Provider-provided detail will always be complete, current or error-free.

Users should carefully review the booking details, inclusions, exclusions and applicable terms before completing a booking.

A cab booking will be considered confirmed only after successful confirmation through the RydNxt Platform or by the relevant Service Provider, as applicable.

A booking confirmation may contain:

• Booking ID;
• Passenger name;
• Pickup location;
• Drop location;
• Date and time;
• Vehicle category;
• Fare;
• Driver details, where available;
• Vehicle details, where available;
• Applicable terms;
• Cancellation conditions.

Users should verify all booking details immediately after receiving the confirmation.

Users are responsible for being present at the specified pickup location at the scheduled pickup time.

The User should:

• Provide an accurate pickup location;
• Keep the registered mobile number reachable;
• Follow driver instructions for locating the vehicle;
• Be ready at the scheduled pickup time;
• Follow applicable safety requirements.

Incorrect pickup information, failure to respond to calls or messages, or significant delay by the User may affect the ability of the Service Provider to fulfil the booking.

If a User fails to appear at the pickup location within the applicable waiting period or otherwise fails to commence the trip, the booking may be treated as a no-show.

Any cancellation/no-show charge will be determined according to the applicable booking or cancellation policy displayed at the time of booking.

Where the Service Provider is unable to complete the trip because of a User's failure to appear, RydNxt may not be responsible for the resulting loss of service.

RydNxt may provide driver and vehicle details after booking confirmation, where available.

The vehicle provided may be subject to operational availability.

Where permitted under the applicable service terms, the Service Provider may provide a vehicle of the same or equivalent category.

Users must not:

• Demand that the driver violate traffic laws;
• Ask the driver to carry prohibited items;
• Force the driver to exceed permitted passenger capacity;
• Engage in abusive or threatening behaviour;
• Damage the vehicle;
• Use the vehicle for unlawful purposes.

Users and passengers must behave respectfully toward drivers, Service Providers and other passengers.

RydNxt may restrict or terminate services where a User:

• Threatens or abuses a driver;
• Engages in violent behaviour;
• Damages property;
• Uses illegal substances in the vehicle;
• Carries prohibited items;
• Engages in harassment;
• Engages in unlawful conduct.

Where reasonably necessary for safety, the Service Provider may refuse or discontinue the service.

Users are responsible for their luggage and personal belongings.

Luggage must comply with the vehicle's available capacity and applicable safety requirements.

RydNxt and the Service Provider are not responsible for loss of personal belongings caused by the User's failure to secure or monitor them, except to the extent liability cannot lawfully be excluded.

Users should immediately report lost property through customer support.

A User should not assume that route changes, additional stops or destination changes are included in the original fare.

Any change may:

• Require Service Provider approval;
• Result in additional charges;
• Be unavailable due to operational or legal restrictions.

Where possible, route or destination changes should be requested through the RydNxt Platform or agreed with the Service Provider.

If the driver is delayed, unavailable or unable to complete the booking, the User should contact RydNxt customer support as soon as possible.

Depending on the circumstances, RydNxt may:

• Attempt to contact the Service Provider;
• Attempt to arrange an alternative vehicle;
• Modify the booking;
• Provide a refund where applicable under the relevant policy.

Any remedy will depend on availability, booking terms and the circumstances of the incident.

Before taking possession of a rental vehicle, the User may be required to provide:

• Valid government-issued identification;
• Valid driving licence;
• Additional KYC documents;
• Security deposit;
• Other documents required by law or the rental partner.

The rental partner may refuse vehicle handover if the User:

• Does not satisfy the applicable age requirement;
• Does not possess a valid driving licence;
• Fails identity verification;
• Provides invalid or mismatched documents;
• Fails to pay required charges or deposit;
• Does not satisfy the rental partner's eligibility requirements.

The rental partner is generally responsible for:

• Vehicle handover;
• Vehicle inspection;
• Verification of documents;
• Recording vehicle condition;
• Explaining applicable rental conditions;
• Vehicle return.

Users should inspect the vehicle before accepting it and report visible damage or issues before starting the rental.

Where photographs or inspection records are provided, Users should retain them for their records.

Users must use the rented vehicle responsibly and in accordance with applicable laws.

The User must not:

• Allow an unauthorised person to operate the vehicle;
• Use the vehicle for racing;
• Use the vehicle for illegal activities;
• Carry prohibited goods;
• Overload the vehicle;
• Operate the vehicle under the influence of alcohol or drugs;
• Modify the vehicle;
• Remove tracking or security equipment;
• Use the vehicle outside permitted areas where geographic restrictions apply.

The rental partner may impose additional restrictions.

The User may be responsible for damage, theft, loss, misuse or other charges relating to the rented vehicle to the extent provided under the applicable rental agreement.

Applicable charges may include:

• Damage charges;
• Repair charges;
• Recovery charges;
• Missing equipment charges;
• Key replacement charges;
• Late-return charges;
• Cleaning charges;
• Theft-related charges;
• Applicable taxes or administrative charges.

The exact liability will depend on the rental partner's terms communicated to the User.

The User must return the vehicle:

• At the agreed location;
• By the agreed date and time;
• In the condition required under the rental agreement;
• With the agreed equipment and accessories.

Late return may result in additional charges.

Failure to return the vehicle may be treated as a serious contractual violation and may be reported to appropriate authorities where required.

Users must comply with the hotel's check-in requirements.

The hotel may require:

• Valid government-issued ID;
• Guest verification;
• Additional documents;
• Security deposit;
• Compliance with property rules.

The hotel may refuse check-in where:

• Required identification is not provided;
• Guest details do not match the booking;
• The User does not satisfy the property's eligibility requirements;
• The booking has been cancelled;
• The property is unable to provide accommodation due to circumstances covered under the applicable booking terms.

Users must comply with the rules of the hotel or accommodation provider.

These may include rules relating to:

• Smoking;
• Pets;
• Visitors;
• Parties;
• Noise;
• Alcohol;
• Local regulations;
• Maximum occupancy;
• Identification;
• Check-in/check-out;
• Security deposits;
• Property damage.

The hotel may impose additional charges for services or damages as permitted under its applicable terms.

Hotel facilities and amenities are subject to availability and the property's operational conditions.

Amenities may occasionally be unavailable due to:

• Maintenance;
• Weather;
• Technical issues;
• Operational restrictions;
• Government requirements;
• Other circumstances beyond reasonable control.

RydNxt does not independently guarantee the uninterrupted availability of every hotel facility unless expressly stated otherwise.

Prices displayed on RydNxt may include or exclude certain taxes, fees or charges depending on the service.

Before completing a booking, Users should review:

• Base price;
• Taxes;
• Convenience/service fees;
• Discount;
• Additional charges;
• Total payable amount;
• Cancellation terms;
• Payment terms.

The final amount payable will be the amount displayed at the applicable stage of booking, subject to clearly disclosed additional charges.

Applicable government taxes, statutory charges, tolls, permits, parking fees and other mandatory charges may apply depending upon the service.

Where such charges are not included in the displayed booking price, the User may be required to pay them separately.

If a payment fails, is reversed, remains pending or is not successfully received, RydNxt may:

• Reject the booking;
• Keep the booking pending;
• Request payment again;
• Cancel the booking;
• Process the booking only after successful payment.

Users should not assume that a booking is confirmed solely because money has been debited from their bank account.

Each booking may have its own cancellation and modification rules.

Before making a booking, Users should carefully review the cancellation terms displayed on the booking page.

Cancellation charges may vary depending upon:

• Service type;
• Booking category;
• Cancellation time;
• Service Provider;
• Fare type;
• Hotel/property policy;
• Rental partner policy.

If a booking is marked non-refundable, cancellation may result in no refund except where required by applicable law or expressly stated otherwise.

RydNxt may provide:

• Discount coupons;
• Promotional codes;
• Referral benefits;
• Cashback;
• Special fares;
• Seasonal offers;
• Partner offers.

Each offer may have separate eligibility and usage conditions.

Unless expressly stated otherwise:

• Offers cannot be transferred;
• Offers cannot be exchanged for cash;
• Multiple offers may not be combined;
• RydNxt may restrict misuse;
• RydNxt may cancel benefits obtained through fraudulent activity.

RydNxt reserves the right to review, restrict, cancel or refuse bookings that appear to involve:

• Fraud;
• Payment abuse;
• Fake identities;
• Multiple accounts created for misuse;
• Promotional abuse;
• Suspicious payment activity;
• Unauthorised transactions;
• Illegal activity.

Where required, relevant information may be shared with payment providers, Service Providers or law-enforcement authorities.

Certain features may require account registration.

Users agree to provide accurate information during registration.

Users must not:

• Create accounts using false identities;
• Impersonate another person;
• Use another person's account without permission;
• Provide fraudulent documents;
• Share account credentials in a manner that compromises security.

RydNxt may suspend or terminate accounts that violate these requirements.

Users are responsible for maintaining the confidentiality of:

• Passwords;
• OTPs;
• Login credentials;
• Account access information.

Users should immediately notify RydNxt if they suspect unauthorised access.

RydNxt will not normally ask users to disclose passwords or authentication credentials through unofficial channels.

By using RydNxt and providing your contact information, you agree that RydNxt may communicate with you regarding:

• Bookings;
• Payments;
• Cancellations;
• Refunds;
• Driver details;
• Hotel details;
• Bike rental details;
• Customer support;
• Security alerts;
• Important service updates.

Communications may be sent through:

• SMS;
• Phone calls;
• Email;
• WhatsApp;
• Push notifications;
• In-app notifications.

Promotional communications will be handled according to applicable law and your communication preferences.

RydNxt's collection and use of personal information is governed by the RydNxt Privacy Policy.

By using the Platform, you acknowledge that your information may be processed in accordance with that Privacy Policy.

The Privacy Policy should be read together with these Terms.

Users may be permitted to submit:

• Reviews;
• Ratings;
• Photos;
• Feedback;
• Comments;
• Other content.

Users must ensure that content submitted by them:

• Is accurate to the best of their knowledge;
• Does not violate another person's rights;
• Does not contain unlawful material;
• Does not contain malware;
• Does not impersonate another person;
• Is not abusive, threatening or defamatory.

RydNxt may remove or restrict content that violates these Terms or applicable law.

All RydNxt intellectual property, including:

• RydNxt name;
• Logo;
• Branding;
• Website design;
• Application interface;
• Text;
• Graphics;
• Images;
• Software;
• Database structure;
• Content;
• Trademarks;
• Service marks;

is owned by or licensed to RydNxt or its respective rights holders.

Users may access and use the Platform only for personal and lawful purposes.

Users must not, without prior written permission:

• Copy the Platform;
• Reproduce RydNxt branding;
• Scrape or extract data;
• Reverse engineer software;
• Republish Platform content;
• Sell or commercially exploit Platform content;
• Use RydNxt trademarks deceptively.

Users must not use RydNxt to:

1. Commit or facilitate an unlawful activity;
2. Commit fraud;
3. Impersonate another person;
4. Create fake bookings;
5. Manipulate prices or availability;
6. Abuse promotional offers;
7. Introduce malware or malicious code;
8. Attempt unauthorised access;
9. Interfere with Platform operation;
10. Scrape data without permission;
11. Circumvent security mechanisms;
12. Harass drivers, hotel staff, rental partners or other users;
13. Upload unlawful or infringing content;
14. Use the Platform for activities prohibited under applicable law.

RydNxt may suspend or terminate access for violations.

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RydNxt may integrate third-party services including:

• Payment gateways;
• Maps;
• Location services;
• SMS providers;
• WhatsApp services;
• Analytics;
• Cloud infrastructure;
• Hotels;
• Cab operators;
• Bike rental partners.

Such services may be subject to their own terms and policies.

RydNxt is not responsible for independent third-party systems to the extent permitted by law.

RydNxt does not guarantee that every service will be available at all times.

Availability may depend upon:

• Location;
• Date;
• Time;
• Vehicle availability;
• Hotel inventory;
• Rental inventory;
• Service Provider capacity;
• Technical availability.

RydNxt may temporarily suspend services for maintenance, upgrades, security or other operational reasons.

RydNxt attempts to maintain accurate Platform information, but technical errors may occasionally occur.

These may include:

• Incorrect pricing;
• Duplicate bookings;
• Availability errors;
• Payment status errors;
• Display errors;
• Technical outages.

If a material technical or pricing error affects a booking, RydNxt may contact the User and, where appropriate, cancel the affected booking and refund eligible amounts.

RydNxt may refuse, suspend or cancel a booking where reasonably necessary due to:

• Fraud or suspected fraud;
• Payment failure;
• Incorrect information;
• Service Provider unavailability;
• Technical error;
• Violation of these Terms;
• Safety concerns;
• Legal requirements;
• Force Majeure;
• Other circumstances permitted under applicable law.

Where a booking is cancelled by RydNxt for reasons attributable to RydNxt, applicable refund arrangements will be communicated to the User.

RydNxt is a technology and booking platform and, unless expressly stated otherwise, does not own or operate every vehicle or accommodation listed on the Platform.

Any claim relating directly to:

• Vehicle operation;
• Driver conduct;
• Accommodation condition;
• Bike rental vehicle;
• Service Provider negligence;
• Physical injury;
• Property damage;

may need to be addressed with the relevant Service Provider, without prejudice to any rights the User may have against RydNxt under applicable law.

Where insurance is included with a particular booking, the coverage will be subject to the applicable insurer's terms, conditions, exclusions and claim procedures.

RydNxt does not represent that every booking includes insurance.

Users should carefully review the booking information to determine whether insurance is included.

RydNxt shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters;
• Floods;
• Earthquakes;
• Severe weather;
• Epidemics or pandemics;
• Government restrictions;
• Strikes;
• Civil unrest;
• War;
• Terrorist incidents;
• Road closures;
• Transport disruptions;
• Network failures;
• Internet outages;
• Power failures;
• Cyber incidents;
• Government orders;
• Other events beyond reasonable control.

Service Providers may also be affected by such circumstances.

To the extent permitted by law, the User agrees to indemnify and hold harmless RydNxt, its affiliates, officers, employees, representatives and service partners from claims, losses, liabilities, damages and expenses arising from:

• Violation of these Terms;
• Misuse of the Platform;
• Fraudulent activity;
• Unlawful activity;
• Infringement of third-party rights;
• Damage caused by the User;
• False information provided by the User;
• Violation of Service Provider rules.

RydNxt may suspend or terminate access to the Platform where a User:

• Violates these Terms;
• Engages in fraudulent activity;
• Misuses promotional offers;
• Provides false information;
• Attempts unauthorised access;
• Engages in abusive conduct;
• Uses the Platform unlawfully;
• Creates a security risk.

Termination does not automatically eliminate obligations that arose before termination.

Unless expressly authorised by RydNxt, Users may not use the Platform to:

• Resell bookings;
• Create commercial bookings for third parties;
• Scrape inventory;
• Bulk automate bookings;
• Use RydNxt inventory for another commercial platform.

RydNxt may introduce separate B2B, agent or corporate programmes with their own terms.

If RydNxt offers a separate partner, travel-agent or corporate booking programme, the applicable partner agreement will govern those transactions.

A normal consumer account must not be used for unauthorised commercial resale or bulk booking activity.

If you make a booking for another person, you are responsible for:

• Providing accurate information;
• Informing the traveller/guest/rider of the applicable Terms;
• Informing them about cancellation conditions;
• Ensuring that they meet applicable eligibility requirements.

RydNxt will endeavour to resolve customer complaints and disputes through customer support.

Users should first contact RydNxt with details of the issue and provide reasonable opportunity for resolution.

Where a dispute cannot be resolved through customer support, it may be dealt with through the appropriate legal or dispute-resolution mechanism available under applicable Indian law.

RydNxt may modify these Terms from time to time.

Changes may be made due to:

• New services;
• Changes in business operations;
• Legal or regulatory requirements;
• Technology changes;
• Security requirements;
• Changes in Service Provider arrangements.

The updated Terms will be published on this page with a revised Last Updated date.

For material changes, RydNxt may provide additional notice where required by applicable law.

Your continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

Failure by RydNxt to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

These Terms, together with the Privacy Policy, applicable Cancellation/Refund Policy, booking-specific terms and other policies expressly incorporated by reference, constitute the applicable agreement governing your use of RydNxt services.

By accessing RydNxt, registering an account, searching for a service, making a booking or otherwise using the Platform, you acknowledge that:

• You have read these Terms;
• You understand these Terms;
• You agree to be bound by these Terms;
• You will comply with applicable laws;
• You will comply with the applicable terms of the Service Provider;
• You will provide accurate information;
• You understand that specific bookings may have additional conditions.

RydNxt reserves all rights not expressly granted under these Terms.