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Refund and Cancellation Policy

Last Updated: October 2026 • RydNxt LLP (RydNxt.com)

1. Overview & Currency of Transactions

At RydNxt (RydNxt.com), we are committed to providing reliable, timely, and premium outstation cabs, airport transfers, city taxis, and vehicle rental services across India.

Currency Standard: All products, services, advance booking deposits, fares, and refunds on RydNxt are strictly denominated and settled in Indian National Rupees (INR / ₹).

2. Trip Cancellation Rules (Cabs & Taxis)

🟢 FREE Cancellation Window: You can cancel your scheduled outstation, airport transfer, or local cab booking for FREE (100% Full Refund) up to 1 hour before the scheduled pickup time.
⚠️ Cancellation Within 1 Hour: If you cancel less than 1 hour before scheduled pickup (or after driver has been dispatched and is on the way), a 20% cancellation fee of the total trip fare applies to compensate the chauffeur for fuel and dead mileage. The remaining 80% is immediately refunded.
Cancellation Scenario Cancellation Fee Refund Amount
Cancelled more than 1 hour before pickup ₹0 (Zero Fee) 100% Full Refund in INR
Cancelled less than 1 hour before pickup 20% of booking fare 80% Balance Refund in INR
Driver/Vehicle fails to arrive or cancelled by RydNxt ₹0 (Zero Fee) 100% Full Refund + Compensation Credits
Customer No-Show after 30 mins waiting Advance deposit retained No refund

3. Refund Processing Timelines & Methods

We initiate approved refunds immediately upon booking cancellation. Depending on your original mode of payment, the refund turnaround timeline is as follows:

Payment Method Refund Processing Time Destination Account
UPI (Google Pay, PhonePe, Paytm, BHIM) 2 to 4 Hours (Max 24 Hours) Original Linked Bank Account
Credit Cards / Debit Cards (Visa, Mastercard, RuPay) 5 to 7 Working Days Original Card Account (via Payment Gateway)
Net Banking 3 to 5 Working Days Source Bank Account
RydNxt Wallet & RydNxt Coins Instant (Immediate) User RydNxt Digital Wallet
Payment Gateway Processing: All online card and UPI refunds are processed securely via RBI-authorized payment aggregators (including Cashfree Payments India Pvt. Ltd. and Razorpay) strictly adhering to RBI guidelines.

4. Bike Rentals & Hotel Bookings Policy

Bike & Self-Drive Rentals: Security deposits taken for self-drive two-wheelers and four-wheelers are 100% refunded within 2 hours of vehicle return upon inspection for zero damage and traffic challans.

Hotel & Stay Reservations: Hotel room cancellations made up to 24 hours prior to check-in time (12:00 PM) are eligible for 100% refund. Cancellations on the check-in day are subject to 1-night retention charges as per individual hotel partner policy.

5. How to Request a Cancellation or Refund

Customers can cancel their trip and track refund status through any of the following channels:

  1. Self-Service: Click "My Bookings" in your RydNxt Customer Dashboard and tap "Cancel Booking".
  2. Email Support: Send your Booking ID (e.g., PR-9671) to [email protected].
  3. 24x7 Helpline: Call our dispatcher desk at +91 800 555 0199 / +91 761 777 2444.