RydNxt Privacy Policy

This Privacy Policy applies to users who:

• Visit RydNxt.com;
• Use the RydNxt mobile application;
• Create an account;
• Search for cabs, bikes or hotels;
• Make or attempt to make a booking;
• Contact RydNxt customer support;
• Use promotional, referral or other features;
• Provide information to RydNxt through online or offline channels; or
• Otherwise interact with RydNxt.

For the purposes of this Privacy Policy:

“RydNxt”, “we”, “us” or “our” means the entity operating the RydNxt platform.

“User”, “you” or “your” means any individual accessing or using the Platform.

“Service Partner” means a cab operator, driver, vehicle owner, bike rental provider, hotel, property owner, accommodation provider, travel partner, payment service provider or other third party involved in fulfilling a service booked through RydNxt.

We collect information that is necessary to provide, operate, secure and improve our services.

The information we collect may vary depending upon the service you use.

2.1 Information You Provide Directly

When you register or use RydNxt, we may collect:

• Full name
• Mobile number
• Email address
• Password or authentication information
• Date of birth, where required
• Gender, where voluntarily provided or required for a particular service
• Profile photograph, where uploaded
• Billing information
• Address
• City, state and country
• Emergency contact information, where voluntarily provided
• Communication preferences
• Information provided while contacting customer support
• Feedback, reviews and ratings
• Information submitted through forms, surveys or promotions

When you search for or book a cab through RydNxt, we may collect and process information including:

• Pickup location
• Drop-off location
• Pickup date and time
• Destination
• Trip type
• Number of passengers
• Luggage information where relevant
• Selected vehicle category
• Booking amount and fare
• Booking ID
• Driver/vehicle information associated with your booking
• Special instructions or requests
• Cancellation information
• Customer support communications relating to the trip

This information is used to process and fulfil your cab booking and to communicate important booking and trip-related information.

For bike rental services, we may collect information including:

• Name and contact details
• Rental location
• Pickup and return location
• Rental date and time
• Selected vehicle
• Rental duration
• Booking amount
• Driving licence or other identification information where legally or operationally required
• KYC information where required
• Security deposit information, where applicable
• Vehicle handover and return information
• Damage-related information and photographs, where applicable

Where legally or operationally necessary, certain identification documents may be shared with the relevant bike rental partner for verification and fulfilment of the rental service.

For hotel and accommodation bookings, we may collect:

• Guest name
• Contact details
• Number of guests
• Check-in date
• Check-out date
• Room preference
• Accommodation preference
• Special requests
• Booking details
• Payment and transaction information
• Identification information where required by the property or applicable law
• Information relating to other guests included in the booking

If you make a booking on behalf of another person, you represent that you have the authority or permission to provide their information to us for the purpose of making and managing the booking.

When you make a payment through RydNxt, payment-related information may be processed through our payment gateway or other authorised payment service providers.

Depending on the payment method, this may include:

• Transaction amount
• Transaction ID
• Payment status
• Payment method
• Bank or payment service reference
• UPI transaction reference/UTR
• Refund information
• Payment gateway response

Where payment processing is handled by a third-party payment service provider, your payment information may be processed directly by that provider in accordance with its own privacy policy and security practices.

RydNxt generally does not require you to provide your complete card credentials directly to us where the payment gateway processes such information.

When you access our website or application, we may automatically collect certain technical information such as:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Network information
• Language preferences
• Time zone
• Approximate geographic information
• Date and time of access
• Pages or screens viewed
• Search activity
• Interaction with the Platform
• Crash reports and diagnostic information

This information helps us maintain security, diagnose technical problems, improve performance and understand how users interact with our Platform.

RydNxt may use cookies, pixels, SDKs, local storage and similar technologies.

These technologies may be used for:

• Website functionality
• Login/session management
• Security
• Remembering preferences
• Analytics
• Performance monitoring
• Personalisation
• Advertising and marketing
• Fraud prevention
• Measuring campaign performance

Some cookies may be placed by third-party service providers.

You may control cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Platform.

RydNxt may use personal information for the following purposes:

Booking and Service Fulfilment

• Processing your cab, bike rental or hotel booking;
• Confirming reservations;
• Communicating booking details;
• Connecting you with the relevant Service Partner;
• Providing pickup, drop-off and trip-related information;
• Providing hotel check-in information;
• Managing cancellations, modifications and refunds.

Customer Support

We may use your information to:

• Respond to enquiries;
• Resolve complaints;
• Investigate booking issues;
• Communicate with you regarding your booking;
• Provide technical assistance.

Account Management

We may use your information to:

• Create and maintain your account;
• Authenticate your identity;
• Verify your mobile number or email;
• Maintain booking history;
• Protect your account from unauthorised access.

Security and Fraud Prevention

We may process information to:

• Detect suspicious activity;
• Prevent fraud;
• Prevent misuse of promotional offers;
• Protect users, drivers, hotel partners and RydNxt;
• Investigate security incidents;
• Enforce our Terms and Conditions.

Service Improvement

We may analyse usage information to:

• Improve website and app performance;
• Improve search results;
• Improve pricing and booking experience;
• Develop new features;
• Understand customer preferences;
• Improve customer support.

Legal and Regulatory Requirements

We may process and retain information when necessary to:

• Comply with applicable laws;
• Respond to lawful government requests;
• Comply with court orders;
• Resolve disputes;
• Maintain accounting and tax records;
• Protect our legal rights.

RydNxt may share relevant personal information with third parties where necessary to provide or support our services.

We do not sell your personal information as a standalone product.

Information may be shared with the following categories of recipients.

11.1 Cab Drivers and Cab Operators

For a confirmed cab booking, relevant information may be shared with the driver or cab operator, including:

• Passenger name
• Pickup location
• Drop location
• Pickup time
• Contact information where required
• Trip details
• Special instructions

This sharing is necessary to fulfil the booking.

For bike rental bookings, relevant information may be shared with the concerned rental partner for:

• Booking confirmation
• Customer verification
• Vehicle handover
• Rental management
• KYC verification
• Customer support
• Security/deposit processing

For hotel bookings, relevant booking information may be shared with the concerned hotel/property to:

• Confirm the reservation;
• Facilitate check-in;
• Manage room allocation;
• Handle special requests;
• Provide customer assistance;
• Comply with applicable legal requirements.

The hotel or accommodation provider may process information under its own privacy practices.

We may share relevant information with payment gateways, banks, payment processors and other authorised payment service providers for:

• Processing payments;
• Payment verification;
• Refund processing;
• Fraud detection;
• Transaction reconciliation.

We may use third-party vendors for services such as:

• Cloud hosting
• Database hosting
• Analytics
• SMS
• Email
• WhatsApp/business communication services
• Push notifications
• Maps and location services
• Customer support
• Payment processing
• Cybersecurity
• Fraud prevention
• Software infrastructure

Such providers may process information only to the extent necessary to provide their services to RydNxt, subject to applicable contractual and legal requirements.

RydNxt may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to government authorities;
• Respond to law enforcement requests;
• Comply with court orders;
• Investigate fraud;
• Protect the rights, property or safety of RydNxt, users or third parties;
• Enforce our agreements.

If RydNxt undergoes a merger, acquisition, restructuring, sale of assets, financing, investment, transfer of business or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate safeguards and notices will be provided.

The RydNxt Platform may contain links to websites, applications or services operated by third parties.

Examples may include:

• Payment providers
• Hotels
• Cab partners
• Bike rental partners
• Maps
• Social media platforms
• Advertising platforms
• Other travel or service providers

RydNxt does not control the privacy practices of independent third parties.

You should review the privacy policy of the relevant third party before providing information to them.

Subject to applicable law and your preferences, RydNxt may send:

• Booking-related SMS
• Transactional emails
• WhatsApp notifications
• Push notifications
• Service updates
• Promotional offers
• Discount information
• Travel-related recommendations
• Loyalty or referral communications

Transactional and service-related communications may continue even if you opt out of promotional communications because they may be necessary to provide the service you requested.

You may opt out of promotional communications by:

• Using the unsubscribe option in promotional emails;
• Adjusting notification preferences in the application, where available;
• Following the instructions provided in the communication; or
• Contacting RydNxt customer support.

RydNxt may use WhatsApp, SMS, email or other communication channels for:

• Booking confirmation;
• Driver details;
• Hotel confirmation;
• Bike rental confirmation;
• Payment confirmation;
• Cancellation information;
• Refund updates;
• Customer support;
• Important service notifications;
• Promotional communications, where permitted.

By providing your mobile number and using our services, you may receive service-related communications necessary for your booking.

RydNxt may allow users to submit:

• Ratings
• Reviews
• Photographs
• Feedback
• Comments

Any information voluntarily submitted for public display may become visible to other users.

You should avoid submitting sensitive or confidential information in public reviews or comments.

RydNxt may moderate, remove or restrict content that violates applicable law or our Terms and Conditions.

If you make a booking for another passenger, guest or rider, you may provide their information to us.

You should ensure that you have the necessary permission or authority to provide such information.

By submitting another person's information, you confirm that the information has been provided lawfully for the purpose of arranging the requested service.

RydNxt takes reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction;
• Unlawful processing.

Security measures may include access controls, authentication mechanisms, encryption or secure transmission technologies, monitoring, backups and other security controls appropriate to the nature of the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You should:

• Use a strong password;
• Avoid sharing your password or OTP;
• Log out from shared devices;
• Immediately notify us if you suspect unauthorised access.

RydNxt will not normally ask you to disclose your password or OTP except through appropriate authentication processes.

RydNxt retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services;
• Maintaining booking records;
• Customer support;
• Accounting;
• Tax and financial compliance;
• Fraud prevention;
• Dispute resolution;
• Legal and regulatory compliance;
• Enforcing agreements.

After the applicable retention period, information may be deleted, anonymised or securely stored where required by law or legitimate business requirements.

The exact retention period may vary depending on the type of information and the purpose for which it was collected.

Where processing is based on your consent, you may withdraw your consent, subject to applicable law.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Please note that withdrawing certain permissions or consent may affect our ability to provide specific services.

For example, if location information is essential for a particular service, disabling location access may prevent us from providing that service properly.

You are responsible for ensuring that the information provided to RydNxt is accurate, complete and up to date.

You should update your information when there is a change.

RydNxt may rely on the information provided by you for booking, verification and service delivery.

RydNxt's services are intended for users who are legally capable of entering into agreements and using the relevant services.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Where a service requires age verification or additional consent, RydNxt may apply additional requirements.

RydNxt primarily operates in India.

However, certain technology providers, cloud service providers, payment processors, analytics providers or other service providers may process information from locations outside India.

Where personal information is processed outside India, RydNxt will take steps required under applicable law and contractual arrangements.

In the event of a security incident involving personal information, RydNxt will take reasonable steps to:

• Investigate the incident;
• Contain and mitigate the impact;
• Secure affected systems;
• Assess the nature and extent of the incident;
• Notify relevant authorities or affected individuals where required by applicable law;
• Take corrective measures to reduce the likelihood of recurrence.

RydNxt may use personal and technical information to identify and prevent:

• Fake bookings;
• Payment fraud;
• Account misuse;
• Promotional abuse;
• Identity misuse;
• Unauthorised access;
• Suspicious transactions;
• Other fraudulent or unlawful activities.

We may restrict, suspend or terminate accounts where there are reasonable grounds to believe that fraudulent or unlawful activity has occurred, subject to applicable law.

RydNxt may use certain information such as:

• Search history;
• Booking history;
• Location;
• Service preferences;
• Device information;
• Interaction with the Platform;

to improve the relevance of travel recommendations, offers, promotions and Platform content.

Where required by law, appropriate consent or preference mechanisms will be provided.

RydNxt may use analytics tools to understand:

• Number of visitors;
• App usage;
• Page views;
• Search behaviour;
• Booking funnel performance;
• Device and browser usage;
• Technical errors;
• User interaction patterns.

Analytics information may be aggregated or anonymised where appropriate.

RydNxt may use third-party advertising and measurement technologies.

These technologies may help us:

• Measure advertising performance;
• Understand campaign effectiveness;
• Display relevant promotional content;
• Understand how users interact with advertisements.

Where applicable, you may control certain advertising preferences through your browser, device or the relevant third-party service.

RydNxt may update this Privacy Policy from time to time.

Changes may be made because of:

• Changes in our services;
• Changes in technology;
• Changes in applicable laws;
• Changes in our business practices;
• Security or operational requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

This Privacy Policy shall be governed by the applicable laws of India.

Any disputes relating to privacy or personal information shall be subject to the applicable jurisdiction and dispute-resolution mechanisms specified in RydNxt's Terms and Conditions, subject to applicable law.

By using RydNxt, creating an account, making a booking or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, RydNxt will seek such consent through an appropriate notice, consent mechanism or other legally permissible basis.

You may withdraw consent where legally applicable, subject to the limitations described in this Privacy Policy.